The Complaint Procedures

If you have any comments or complaints with the services we provide,
please contact us via the following channels:

Address: 11/F United Centre, 95 Queensway, HK (Attention: Complaint Officer)
Tel: (852) 2277 6555

Please note the following when making a complaint:

1. The complainant must be an account holder;
2. The case will be referred to an independent department for investigation. Under normal circumstances, a response will be provided within 14 working days;
3. If the case is more complicated and we need more time to look into the case, we will notify the customer;
4. The Company will respond to the complainant in the same manner as it was originally received.
5. Upon closure of the case, a formal written reply will be provided to complainant by email or by post.

If you are not satisfied with the Company's response,
you can seek assistance from the “Financial Dispute Resolution Center”.

Address: Room 3701-04, 37/F, Sunshine Centre, 248 Queen's Road East, Wanchai, HK
Tel: (852) 3199 5100

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